Service

As an Individual:

I take responsibility. I am committed to doing a quality job, keeping the personal touch in service by understanding and having empathy for the member, and having respect for all. I am here to make a difference and find joy in helping others.

As a Company:

We are committed to providing a valued community benefit. We encourage a culture of service for the community and state. We experience a culture of dignity and respect.  We are here to make a difference in the lives of our members and each other.

Passion

As an Individual:

I am in relentless pursuit to make a difference. I am passionate and enthusiastic about my work, inspired and energized by what we do and want to make enjoying our work contagious. I am deeply committed to being there every day for all of the people with whom I interact.

As a Company:

We have an infectious commitment to make a difference. We embrace challenges and are enthusiastically committed to the mission of CareOregon. We care deeply about each other and others whose lives we touch.

Initiative

As an Individual:

I look for ways to make a difference. I am proactive – I seek opportunities to act – I am flexible. I have the ability to think strategically and work with uncertainty and change.  I seek out trends and direction to find creative solutions and try new things regardless of outcome.

As a Company:

We proactively make changes that benefit our processes and our customers. We are responsible risk takers creating an action-oriented culture. We take charge as change agents for health improvement. 

Results

As an Individual:

I have a “can do” attitude. I am aim oriented, aware of my efficiency and effectiveness, committed to accountability and can deal with tension and the discomfort of challenge.

I appreciate the value of metrics and their alignment to achieve strategic and operational goals.

I will own my behaviors when they are not in concert with the collective commitment and values.

As a Company:

We create a sense of mutual support and commitment to success. We have clarity of purpose, mission and goals.   Our commitment to process improvement, making strategic investments and creating a culture of excellence insures that we deliver a great product.

Innovation

As an Individual:

I think creatively. I am curious, receptive to change.

As a Company:

We think creatively and we are a Learning Organization. We support and promote a culture of continuous process improvement, test new things and are safe to make mistakes. Our culture encourages the capacity of commitment without attachment without any fears of failure for trying new things.

Teamwork

As an Individual:

I have a “get to” attitude. I “get to” focus and be ready to engage; work well with others as I believe in mutual respect and trust; and listen with openness to the thoughts of others, promote their strengths and assume best intentions. I value active participation and high functioning teams. I acknowledge my responsibility as a contributor to the team’s successes.

As a Company:

We have a common purpose.  We value a blame-free culture, creating trust, a sense of belonging and mutual interests; we recognize and take advantage of individual strengths while resolving differences directly and constructively; and cooperate across departments. We respect different points of view.  We work with understanding and empathy for others.