Common Questions
How do I make an appointment? (VIDEO)
New members can learn the ins and outs of scheduling an appointment with a doctor in this two minute video featuring our guides – Karen, a CareOregon employee, and Mahin, a CareOregon member and Member Advisory Council participant.
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Does my plan cover dental services?
The OHP does provide some dental coverage. Please contact your dental plan, which was assigned to you by the OHP. Your dental plan contact information can be found on your OHP coverage letter.
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Who do I call for dental and mental health services?
Call the dental care organization (DCO) or mental health organization (MHO) listed on your coverage letter.
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Do I have vision coverage?
Due to limited funding, the OHP Plus covers routine vision services only for pregnant adults and individuals who are 20 years and younger. Non-pregnant adults do have medical vision coverage, and glasses may be covered under certain medical conditions. If you have any questions, please call
Customer Service.
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I don’t understand some insurance and medical terms. Where can I get help?
CareOregon’s
online glossary explains many medical terms.
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How do I get an Oregon Health Plan (OHP) application or reapplication?
All applications or reapplications come from the state. Call 1-800-359-9517 to receive an application or reapplication. Remember that the state approves applications or reapplications, not CareOregon.
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How do I get information on OHP premiums?
For information about premiums and payment, call toll-free 1-888-647-2729.
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Who do I contact about name, address or phone number changes?
Any name, address or phone number change must be given to your caseworker at your branch office. Your branch office and the phone number are located on your DMAP Medical Care ID, underneath your address.
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Is medical transportation available?
Transportation to medical appointments is a benefit for OHP Plus members. DMAP pays for this benefit. In counties that do not have a medical transportation carrier, contact your caseworker or local Adult and Family Services (AFS) office to find out about transportation options.
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Is interpretation available if I don’t speak English?
If you do not speak English or need sign language interpretation, you are legally entitled to have an interpreter at your medical appointment.
CareOregon Customer Service can help you make this arrangement.
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Does CareOregon cover treatment for drug or alcohol problems?
Yes. Our drug and alcohol treatment providers are listed in the Provider Directory for CareOregon Members, received when you join CareOregon. You can also use our online
Provider Search.
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How can I get an advance directive form?
An advance directive tells your doctor what kind of care you want if you cannot make medical decisions (if you’re in a coma, for example). You can decide what kind of health care treatment you want in certain medical situations, and what kind you don’t want to have. You can designate in advance who you want to make health care decisions for you if you can’t make them for yourself.
Click here to display and print an advance directive form.
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How do I find a doctor for my needs?
The CareOregon
Provider Search tool allows you to look up the doctors and pharmacies in our network.
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Do I have to pay when I or my children see a doctor or go to the emergency room?
Clients in Oregon Health Plan (OHP) Plus medical, dental and mental health plans are subject to copayments (copays), but each plan may choose not to collect copayments.
As your OHP Plus medical plan, CareOregon has decided not to charge copays at this time. Instead, we will cover this cost for you.
CareOregon knows that everyone worries about getting quality health care at an affordable price. For that reason, we’ve asked CareOregon clinics and medical providers not to collect copays. If your clinic requests a copay, do not pay it. Ask them to call CareOregon’s Customer Service to explain.
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Why was I assigned to a provider when I am established somewhere else?
Our system matches new members with primary care providers (PCPs) given the area they live in. If you already have an established relationship with a PCP who contracts with us, just give us a call. We’re more than happy to update our records.
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Who do I need to pay for my OHP/Medicaid Standard Plan premium?
CareOregon does not collect OHP standard premiums. Continue to send your monthly premiums to: OHP Premium Billing Office: PO Box 1120, Baker City, Oregon 97814. If you have questions about your premiums, please contact the Premium Billing Office at 1-888-647-2729.
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How can I change my provider?
Call CareOregon
Customer Service. We are happy to help you change your PCP. Our provider search is also available on-line. If you have any questions, or know the name of the PCP who you want to make the change to, call CareOregon
Customer Service.
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Why did I get two or three sets of ID cards?
It’s important that we send you an ID card soon after you become a CareOregon member. If you have not called to select or change your PCP soon after you become a member, our system automatically assigns you a PCP. If you call to select or change your PCP, we will send you a new ID card. Always present your ID card when accessing services. If you have any questions about the PCP we have listed in our records for you, please call
Customer Service.
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