When chronic illness; multiple medical, behavioral or social issues; or resistance to change complicates your patient’s health care, our CareSupport team can help.
Many CareOregon members not only have challenging medical problems, but also challenging lives.
For five years, our team of nurses, social workers and health care guides has worked with partner clinics to help patients find critical resources, resolve difficult behavioral and self-management issues, and improve their ability to follow a treatment plan with documented improvements in health and quality of life.
In partnership with providers
Our Care Support Program helps with patients whose treatment is endangered by complex medical, behavioral or social conditions.
We use motivational coaching with patients who are resistant to change.
We help those who don’t show up for appointments.
We look for community support to help overcome the obstacles of poverty, isolation, depression, mental illness and substance abuse.
We help members understand how to navigate the health care system.
We help patients to be actively engaged in their care by promoting the medical home relationship with their primary care providers.
We help them learn how to get the most out of their medical office visits.
We help them after the visit to reinforce your treatment plan and support their self management tasks.
Here are just some of the kinds of patients we’re reaching:
Pregnant women on methadone.
Mothers who have recently given birth.
Patients dually eligible for Medicaid and Medicare.
Patients with congestive heart failure and other chronic conditions.
Patients transitioning from hospitals to skilled nursing facilities or home.
Patients who have been admitted to the hospital for a psychiatric illness.
Your CareSupport team
We believe in a holistic, multidisciplinary approach to care.
Registered Nurse Case Managers monitor their assigned population of patients to identify risk situations before crises occur. They assist patients by encouraging, teaching and coordinating services. They assist providers by supporting their treatment plans when working with patients and sharing critical patient information.
Behavioral Health Case Managers assist patients with mental health, substance abuse, inadequate social supports and behavioral challenges. They listen to and empathize with patients. They encourage behaviors that reduce harm and enhance quality.
Health Care Guides engage and develop strong, ongoing relationships with patients while performing tasks important to improving patients’ health, such as scheduling appointments; arranging transportation; or connecting patients with community resources, shelter, food and clothing.
Clinical Pharmacists help patients and providers gain access to pharmaceuticals that are appropriate, high quality and cost effective. Pharmacists provide regular consultation to case managers as they assist patients with drug therapies.
If you would like to refer a CareOregon member for help
This information is available in a brochure that you may request from your CareOregon Network Relations Associate. Contact information is available here.
