You have a legal right to free interpretation and translation services.

If you do not speak or read English or prefer to discuss your health care in a different language, including sign languages, CareOregon is here to serve you.

 

Here are some examples of when you have the right to request language services:

A graphic of examples of when you have the right to request language services including: provider visits, at the pharmacy, when you need help with transportation, when you need to understand a document before you sign it, when you have questions about your coverage, costs, or care, and giving feedback about your care.

 

Free language services are your right and should be simple to access.

If you need any help with language services or have any complaints, we want to hear about it. Call CareOregon Customer Service at 800-224-4840 or TTY 711, or send us a secure message. You can also download this information:

If you need an interpreter for visits or phone calls to your (or your child’s) provider’s office, you are legally entitled to this service free of charge. You may have received a Preferred Language Card when you joined CareOregon. See below. This helps inform your provider’s office of your spoken language. If you have any problems getting an interpreter, let us know. Call CareOregon Customer Service at 800-224-4840 or TTY 711.

Interpretation card

Translation services

We want to give you access to your health care in the language of your choice. CareOregon is committed to providing translated materials to our members who speak a language other than English.

We also provide interpretation services. If you need an interpreter for visits or phone calls to your (or your child’s) provider’s office, you are legally entitled to this service free of charge. If you have any problems getting an interpreter, let us know. Call CareOregon Customer Service at 800-224-4840 or TTY 711.

You can get materials in different languages, large print, electronic format, oral presentation (face-to-face or on the phone) or braille. Call Customer Service at 800-224-4840 or TTY 711.

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-224-4840 (TTY: 1-800-735-2900).

Vietnamese:  CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-800-224-4840 (TTY: 1-800-735-2900).

Chinese: 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-800-224-4840 (TTY: 1-800-735-2900).

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-800-224-4840 (телетайп: 1-800-735-2900).

Korean:  주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-800-224-4840 (TTY: 1-800-735-2900). 번으로 전화해 주십시오

Ukrainian:  УВАГА!  Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки.  Телефонуйте за номером 1-800-224-4840 (телетайп:  1-800-735-2900).

Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-800-224-4840(TTY:1-800-735-2900)まで、お電話にてご連絡ください。

Arabic:

 ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم 1-800-224-4840 (رقم هاتف الصم والبكم: 1-800-735-2900).

Romanian:  ATENȚIE:  Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit.  Sunați la 1-800-224-4840 (TTY: 1-800-735-2900).

Cambodian:  ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ 1-800-224-4840 (TTY: 1-800-735-2900)។

Oromo:  XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama.  Bilbilaa 1-800-224-4840 (TTY: 1-800-735-2900).

German:  ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-800-224-4840 (TTY: 1-800-735-2900).

Farsi:

  توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با 1-800-224-4840 (TTY: 1-800-735-2900) تماس بگیرید.

French:  ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-800-224-4840 (ATS: 1-800-735-2900).

Thai:  เรียน:  ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี  โทร 1-800-224-4840 (TTY: 1-800-735-2900).