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Provider document update: Non-contracted Behavioral Health Fee Schedule effective June 1, 2025.

Pharmacy resources

Welcome to our pharmacy resources page. Here you’ll find information about our Pharmacy Help Desk, formulary, policies and forms and more. Click here to read more about our MEDS Ed program.

Pharmacy Help Desk

The Pharmacy Help Desk provides resources for providers, pharmacists, pharmacy technicians and supporting staff.

Customer Service:
503-416-4100 or toll-free 800-224-4840
8 a.m. to 5 p.m. Monday through Friday

OptumRx for after hours:
Medicare members: 866-325-7344
Medicaid (OHP) members: 844-245-0449

Other topics

Click below to learn about other pharmacy-related topics.

Policies and forms

Policies and forms can be downloaded using the links below. If you have any questions or are unable to locate the form you need, please contact Provider Customer Service at the numbers above.

Pharmacy policies

Medicaid and Medicare

Medicare only

Pharmacy policy updates and other forms

MAP ID application form

CareOregon is a managed care plan contracted with the Oregon Health Authority (OHA). As a contracted plan, CareOregon is required to encounter all claims received to OHA. In order to encounter a claim, the rendering and billing providers must first be verified as eligible to receive payment by OHA and issued an ID number. This ID number is for the purposes of claim processing solely and does not imply you are contracting with CareOregon or OHA. By completing the application in its entirety, you are meeting minimum conditions for claim processing.

MAP ID application form

Treatment Pathways

Additional resources

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