Welcome to our pharmacy resources page. Here you’ll find information about our Pharmacy Help Desk, formulary, policies and forms and more. Click here to read more about our MEDS Ed program.
Pharmacy Help Desk
The Pharmacy Help Desk provides resources for providers, pharmacists, pharmacy technicians and supporting staff.
Customer Service:
503-416-4100 or toll-free 800-224-4840
8 a.m. to 5 p.m. Monday through Friday
OptumRx for after hours:
Medicare members: 866-325-7344
Medicaid (OHP) members: 844-245-0449
Other topics
Click below to learn about other pharmacy-related topics.
Policies and forms
Policies and forms can be downloaded using the links below. If you have any questions or are unable to locate the form you need, please contact Provider Customer Service at the numbers above.
Pharmacy policies
- CareOregon OHP Prior Authorization Use Criteria (updated 4/2025)
Medicaid and Medicare
- Prior Authorization and Formulary Exception Request form (OHP only)
- Injectable Medication Administered by Provider Authorization form
- Hepatitis C Prior Authorization Request form (OHP only)
- Nutritional Supplement Medication Request form
- Appointment of representative form
Medicare only
- Home Infusion Prior Authorization
- Prior Authorization and Formulary Exception Request form (Medicare only)
- Prior Authorization and Formulary Exception Request form (Provided by Medicare)
- Hospice Prior Authorization form (Medicare Part D)
- Part D Vaccines Administered in the Medical Office Authorization & Reimbursement form
Pharmacy policy updates and other forms
- Authorization Policy-Injectables/Medications Administered Under the Medical Benefit (Updated 4/2025)
- Authorization Guidelines - Injectable Drugs for Bleeding and Clotting Disorders (Updated 3/2024)
- Opioid Lock-in form
- HepC DUR Provider Update
MAP ID application form
CareOregon is a managed care plan contracted with the Oregon Health Authority (OHA). As a contracted plan, CareOregon is required to encounter all claims received to OHA. In order to encounter a claim, the rendering and billing providers must first be verified as eligible to receive payment by OHA and issued an ID number. This ID number is for the purposes of claim processing solely and does not imply you are contracting with CareOregon or OHA. By completing the application in its entirety, you are meeting minimum conditions for claim processing.
Treatment Pathways
- CareOregon Diabetes Treatment Pathway
- CareOregon Advantage Diabetes Treatment Pathway
- CareOregon Asthma Treatment Pathway - Pediatrics and Adults