Equity in health care
Everyone should be able to access the health care they need. Our work prioritizes health equity, culturally specific care and inclusion for all members — regardless of where they were born — because access to essential, necessary care is vital for everyone’s well-being.
Transparency and stewardship
We use public funds responsibly and effectively to improve health. Our impact is measurable, and we are committed to sharing our results publicly, through our annual reports. This transparency builds confidence with our members and the community, ensuring they feel secure in our stewardship of resources.
Member-first approach
We put people over bureaucracy. Our focus is to make care accessible, reduce red tape and help members get the help they need without unnecessary hurdles. We foster trust by prioritizing our members’ needs and consistently delivering on our promises.
Innovation and problem-solving
Health care is complex, but we don’t shy away from challenges. We invest in workforce development, community partnerships and data-driven solutions to improve care and expand access. This includes addressing critical areas such as housing, food access, mental health care and treatment for substance use disorders to ensure comprehensive support for our communities.
Action over words
We don’t just talk about change — we make it happen. We proactively adapt to financial shifts while maintaining the high-quality services our members and partners rely on. We remain committed to sustainable solutions that prioritize member care and long-term community health. Whether through community outreach, policy advocacy or direct member support, our work leads to real, measurable improvements in people’s lives.
