When it comes to physical health, our members are covered from birth onward. When you first start with CareOregon, we recommend you begin with a wellness visit. As soon as you can, call the primary care provider’s office on the front of your Member ID card. Let the clinic know you’re a new patient and CareOregon member, and that you’d like to schedule a wellness visit. Or, click here to find a provider.
Your physical health benefits include:
- Doctor visits
- Lab tests and X-rays
- Family planning
- Pregnancy care
- Hospital stays
- Hearing services
- Durable medical equipment, such as a wheelchair or walker (learn more in our handout: English | Spanish | Arabic | Simplified Chinese | Traditional Chinese | Russian | Somali | Vietnamese)
- Physical therapy, chiropractic, acupuncture and other alternative care for specific health conditions (with referral)
- Prescription drugs
Your primary care provider (PCP) may be a doctor, nurse practitioner or physician assistant. Click here to find a provider.
To make the most of your visit with your PCP, it’s a good idea to prepare. Bring a list of questions you may have. Also, bring a list of all the medications you’re currently taking.
Learn about medical care from your primary care provider (PCP)
A primary care provider, often known as a PCP, is the person who knows your health best. Click on a link below to view our handout that helps you get to know your PCP and when to visit your PCP, urgent care, or the emergency room.
Learn about choosing your providers
It’s important have a trusting relationship with all of your providers — including physical, dental and mental health providers. Click on a link below to view our handout that helps you choose your provider, build relationships with your providers, and switch providers when you need to.
After-hours care
Health needs can occur at any time. Your primary care provider/dentist is involved in your care even when the clinic is closed.
Here’s what to do in different situations:
- Evenings, weekends, holidays or for urgent care services: If you’re sick or injured and need after-hours advice, call your primary care clinic’s regular phone number or your dental plan’s phone number. The person who answers your call will either contact your doctor or a different doctor at the clinic, or advise you on what to do.
- Sick when away from home: Call your primary care provider/dentist if it isn’t urgent. If it is urgent, find a local doctor/dentist who will see you right away. Ask that doctor/dentist to coordinate your care with your primary care provider/dentist.
- Use of the Emergency Department: If you believe your health is in serious danger, go to the nearest hospital or call 911 for help.
A medical emergency is when you have severe symptoms, such as chest pain, head trauma, not breathing or mental distress.
If you think it is an emergency, go to the ER right away. You don’t need to call your doctor, dentist or health plan first.
Problems like common colds, constipation, diaper rash, back pain and toothaches are best cared for by your PCP or dentist, who knows you and your health history. Be sure to call them first when you are having problems like these. They will work hard to see you as soon as possible. If you need to be seen sooner than your provider can see you, go to an urgent care clinic instead of the ER. It’s usually faster and more convenient.
