As a CareOregon provider, you may have specific questions for us. Below, you’ll find contact and procedural information for providers. If you are looking for specific forms and policies, visit our provider page and select your area. Please click on a topic below to get started.
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Debt collection vendor information
As of December 9, 2024, CareOregon is using a new vendor, IC System, to collect outstanding debt/overpayment from providers. Below is a description of the process.
Phase 1 - For balances of $50 or more
IC System will send a letter to the provider’s physical address. If after 30 days the attempt to collect is not successful, IC System will send out a second letter. After an additional 30 days from the date of the second letter, if there continues to be no response from the provider, IC System will call the provider to confirm contact information.
Phase 2 - For balances of $200 or more
The collection process will automatically begin in Phase 2. Once an outstanding balance has been moved to Phase 2, all inquiries and correspondence will need to be made with IC System directly. Your PRS contact will not be able to discuss balances that have been transferred to Phase 2 with IC System.
Contact information for IC System Client Services Department
Phone: 800-685-0595
Email: clientservice@icsystem.com
Becoming a CareOregon provider
Thank you for your interest in joining CareOregon’s provider panel!
CareOregon administers plan services for three Coordinated Care Organizations (CCO) and a Medicare Advantage plan (D-SNP), supporting and enhancing sensible, localized, coordinated care.
Debt collection vendor information
As of December 9, 2024, CareOregon is using a new vendor, IC System, to collect outstanding debt/overpayment from providers. Below is a description of the process.
Phase 1 - For balances of $50 or more
IC System will send a letter to the provider’s physical address. If after 30 days the attempt to collect is not successful, IC System will send out a second letter. After an additional 30 days from the date of the second letter, if there continues to be no response from the provider, IC System will call the provider to confirm contact information.
Phase 2 - For balances of $200 or more
The collection process will automatically begin in Phase 2. Once an outstanding balance has been moved to Phase 2, all inquiries and correspondence will need to be made with IC System directly. Your PRS contact will not be able to discuss balances that have been transferred to Phase 2 with IC System.
Contact information for IC System Client Services Department
Phone: 800-685-0595
Email: clientservice@icsystem.com
Member Resources
Help our members and potential members get the right care and service they deserve, in a language they understand. From signing up eligible candidates to finding them a free air conditioner when it gets hot, you can find resources to provide the best service in the menus below.
Debt collection vendor information
As of December 9, 2024, CareOregon is using a new vendor, IC System, to collect outstanding debt/overpayment from providers. Below is a description of the process.
Phase 1 - For balances of $50 or more
IC System will send a letter to the provider’s physical address. If after 30 days the attempt to collect is not successful, IC System will send out a second letter. After an additional 30 days from the date of the second letter, if there continues to be no response from the provider, IC System will call the provider to confirm contact information.
Phase 2 - For balances of $200 or more
The collection process will automatically begin in Phase 2. Once an outstanding balance has been moved to Phase 2, all inquiries and correspondence will need to be made with IC System directly. Your PRS contact will not be able to discuss balances that have been transferred to Phase 2 with IC System.
Contact information for IC System Client Services Department
Phone: 800-685-0595
Email: clientservice@icsystem.com
Submitting claims and receiving payment
You can find instructions and options for various methods of submitting claims, receiving payments and remittance advices.
Debt collection vendor information
As of December 9, 2024, CareOregon is using a new vendor, IC System, to collect outstanding debt/overpayment from providers. Below is a description of the process.
Phase 1 - For balances of $50 or more
IC System will send a letter to the provider’s physical address. If after 30 days the attempt to collect is not successful, IC System will send out a second letter. After an additional 30 days from the date of the second letter, if there continues to be no response from the provider, IC System will call the provider to confirm contact information.
Phase 2 - For balances of $200 or more
The collection process will automatically begin in Phase 2. Once an outstanding balance has been moved to Phase 2, all inquiries and correspondence will need to be made with IC System directly. Your PRS contact will not be able to discuss balances that have been transferred to Phase 2 with IC System.
Contact information for IC System Client Services Department
Phone: 800-685-0595
Email: clientservice@icsystem.com
Provider Training
Stay up-to-date on quality metrics, fraud waste and abuse policies, and Model of Care training with the following tools.
Debt collection vendor information
As of December 9, 2024, CareOregon is using a new vendor, IC System, to collect outstanding debt/overpayment from providers. Below is a description of the process.
Phase 1 - For balances of $50 or more
IC System will send a letter to the provider’s physical address. If after 30 days the attempt to collect is not successful, IC System will send out a second letter. After an additional 30 days from the date of the second letter, if there continues to be no response from the provider, IC System will call the provider to confirm contact information.
Phase 2 - For balances of $200 or more
The collection process will automatically begin in Phase 2. Once an outstanding balance has been moved to Phase 2, all inquiries and correspondence will need to be made with IC System directly. Your PRS contact will not be able to discuss balances that have been transferred to Phase 2 with IC System.
Contact information for IC System Client Services Department
Phone: 800-685-0595
Email: clientservice@icsystem.com
Other Provider Resources
Debt collection vendor information
As of December 9, 2024, CareOregon is using a new vendor, IC System, to collect outstanding debt/overpayment from providers. Below is a description of the process.
Phase 1 - For balances of $50 or more
IC System will send a letter to the provider’s physical address. If after 30 days the attempt to collect is not successful, IC System will send out a second letter. After an additional 30 days from the date of the second letter, if there continues to be no response from the provider, IC System will call the provider to confirm contact information.
Phase 2 - For balances of $200 or more
The collection process will automatically begin in Phase 2. Once an outstanding balance has been moved to Phase 2, all inquiries and correspondence will need to be made with IC System directly. Your PRS contact will not be able to discuss balances that have been transferred to Phase 2 with IC System.
Contact information for IC System Client Services Department
Phone: 800-685-0595
Email: clientservice@icsystem.com
