CareOregon adopts new prior authorization vendor for certain services
CareOregon is adopting a new platform for prior authorizations for certain services for CareOregon/HealthShare, Jackson Care Connect, Columbia Pacific CCO and CareOregon Advantage effective May 1, 2026. This change is being implemented to streamline the prior authorization process for providers.
HealthHelp is a specialty benefit management company that is now working with CareOregon to administer prior authorizations for the following:
- Cardiac Services (Imaging, Devices, Interventional)
- Diagnostic Imaging
- MSK / Interventional Pain / Physical Medicines
- Sleep Medicine
- Genetic Testing
All prior authorizations for the above services will be submitted through the HealthHelp portal beginning May 1, 2026. OneHealthPort serves as the secure single sign-on gateway that providers must use to access the HealthHelp portal. If you don't have an account with OneHealthPort, you'll need to create one prior to May 1, 2026. Once you log in to OneHealthPort, you will be able to access the HealthHelp portal starting May 1, 2026 to submit your prior authorization requests.
You can view FAQs on how to register for OneHealthPort and how to contact the help desk for login issues by visiting this website: https://www.onehealthport.com/sso/frequently-asked-questions.
HealthHelp will be hosting live webinars to provide a complete system demo. We invite you to join a training when more information becomes available.
